Shipping
Clear expectations are part of the product.
Where we currently ship
Current checkout is configured for addresses in Canada and the United States.
Tracking
Orders use a tracked shipping option. Tracking availability and final delivery timing depend on the destination and fulfillment handoff.
Processing and delivery
Build times and transit times can vary by product availability and destination. Do not plan a time-sensitive gift around an unconfirmed delivery date. If timing is important, contact hello@buildacharm.com before ordering.
Address problems
Enter the delivery address carefully at checkout. If you notice an error immediately after purchase, contact us as soon as possible. Changes cannot be guaranteed after fulfillment has started.
Customs and cross-border orders
Cross-border shipments can be subject to carrier or customs delays outside the store's direct control.