Returns

If you would like to request a return, contact hello@buildacharm.com within 30 days of confirmed delivery before sending anything back. Items should be unworn, unused, and returned with the pieces and packaging received with the order.

Because each bracelet is purchased as a customer-selected combination of a base and individual charms, return eligibility is reviewed against the condition and contents of the actual order. Items showing wear, damage after delivery, or missing components may not qualify for a standard return.

Unless the order arrived damaged, defective, incomplete, or incorrect, return postage is generally the customer’s responsibility and original shipping charges are not refundable. Approved refunds are sent back to the original payment method after the returned order has been received and reviewed.

If your order arrives damaged, incomplete, or different from what you purchased, email us promptly with your order details and clear photos of the package and affected pieces so we can review the issue.

Nothing on this page limits consumer rights that cannot legally be excluded in your location.