Returns and refunds

Build A Charm accepts eligible returns for defective and non-defective products. Contact hello@buildacharm.com within 30 days of confirmed delivery before sending anything back.

Return condition

Returned products must be new, unworn, unused, and include every piece and the original packaging received with the order. Items showing wear, customer-caused damage, or missing components are not eligible for a standard return.

Return method and label

Returns are accepted by mail only. Email us first so we can review the request and provide the return instructions. The customer is responsible for creating or purchasing the return label and paying the return-shipping cost, except where applicable law requires otherwise.

Defective, damaged, or incorrect orders

If an order arrives defective, damaged, incomplete, or different from what you purchased, email us promptly with the order details and clear photos. We will review the issue and confirm the available resolution before anything is mailed back.

Exchanges and fees

We do not offer exchanges. To choose a different product, complete an approved return and place a new order. Build A Charm does not charge a restocking fee.

Refund timing

Approved merchandise refunds are issued in full to the original payment method within 10 days after the returned order is received and inspected. Your bank or card provider may need additional time to post the refund.

Nothing on this page limits consumer rights that cannot legally be excluded in your location.